Team Shop Fee

The team shop fee covers the setup and creation of your dedicated online store on our website, making it easy for your team members to order personalized gear. Think of it as the key to unlocking a convenient and branded shopping experience for your team.

Specifically, this fee includes:

• Building your custom team shop: We handle all the technical aspects of setting up your shop with your team's branding and products. This saves you time and effort in managing individual orders and designs.
• Digitizing your team logo for embroidery and print: This is a crucial step that ensures your logo looks sharp and professional on all types of apparel and accessories, whether they are embroidered or printed. This process involves converting your logo into a digital format that our production equipment can read, guaranteeing high-quality results.

Once your team member places a custom order through your team shop, please allow 5-10 working daysfor it to arrive.

This timeframe accounts for a few key steps in the process:

• Order Processing: We carefully review each order to ensure accuracy.
• Customization: Your chosen items are then personalized with your team's logo through either embroidery or printing.
• Quality Check: We take pride in ensuring every item meets our quality standards before it's shipped.
• Shipping: Finally, your order is carefully packaged and shipped to the provided address.

While we aim to get your custom gear to you as quickly as possible, these steps are essential to ensure you receive a high-quality, personalized product that your team will be proud to wear. Please note that this is an estimated timeframe and may vary slightly depending on order volume and other factors.

Because custom orders are uniquely created just for your team member with their specific selections and your team's logo, we are typically unable to accept returns or offer refunds. Each item is made to order, and therefore, we cannot resell or restock these personalized products.

However, we stand behind the quality of our work. If there is a defect in the product or if the customization is significantly different from what was ordered (e.g., wrong size, wrong logo placement, misspelling due to our error), please contact us immediately with photos of the issue. We will gladly review the situation and work with you to find a fair and appropriate solution, which may include a replacement of the incorrect or defective item.

Once we have all the necessary information from you, like your team logo and any initial product selections you'd like to include, we aim to have your custom team shop up and running within approximately 48 hours.

While the actual hands-on work to build your shop might be quicker, this timeframe allows us to:

• Process your information: Ensure we have everything we need to create your shop accurately.
• Digitize your logo (if needed): Prepare your logo for optimal display on your team shop.
• Set up the shop structure: Create the layout and navigation of your online store.
• Integrate your initial product selections: Add the first items you want your team to be able to purchase.
• Perform quality checks: Ensure everything is functioning correctly before we launch your shop.

We understand you're eager to get your team shop live, and we'll work efficiently to make it happen within this timeframe. We'll keep you updated on our progress!

Once you purchase your team shop fee and provide us with all the necessary information, we typically take around 2 working days to set up your custom team shop. After your shop is live and a team member places an order, the standard production and delivery time for a custom order is 5-10 working days. Therefore, the absolute quickest a custom order could potentially arrive is 5 working days after the team shop is live and the order is placed.